Upcoming Vacation Time: Lilo OUT!
Big family trip coming up! I mean BIG! We’ve been planning this with extended family for about a year now and I can’t wait. It maaaay include a big boat and a well known Floridian mouse. Eek! I’ll be gone July 14th - July 23rd.
Who will this this affect: Those who send their quilts in the week before we leave, during our time out, and the week we return. For those who arrive right before we go - I’ll get them started in the queue but some of the transitions and invoicing will slow down while I’m gone. For those that arrive after I return, it often takes me a few days to dig out from my time away and I’ll be prioritizing the quilts that need my attention from before I left and while I was gone.
Here is what you need to know about TCQs operations around this time:
First and foremost, you are absolutely still welcome to send in your quilts. I encourage it to get your place in the queue. We have a house sitter, employees, and neighbors keeping an eye on the drop box and porch for incoming deliveries. Honestly, the box gets cleared more often when I’m away than when I’m home.
Second, we will be operating at half capacity. I have some exceptional employees who will still be coming in to open boxes, send out basic communications, and get the easy stuff in the queue. But there will inevitably be items they save for me to handle when I return. In lots of instances we would still communicate on some of these things, but I’m anticipating very little service and access to email. Which is a good thing. :)
What does this mean for our turnaround? We’ve been having a great summer and almost everything has been turned around in 1-3 weeks. We have our fingers crossed that we can still pull off our typical 4 weeks for just about everyone. BUT to be safe, please do these couple of things for me: If you are not in a rush, anticipate a 5 week turnaround just in case. If you ARE in a rush, or were simply counting on that 4 weeks, be sure to note your needed return date on your order form, even if it falls within that 4 weeks. This will help me and my employees prioritize while I’m gone and when I return.
Last, as mentioned above, I’m anticipating very little service, if any, to phones, messages, and email. Let’s be honest, you don’t really need me. But if you do, there are two options. You can still reach out to me and I’ll do my best. You can also reach out to Gold Star Assistant, Heather Glessner. I’ll be publishing her number here just before we leave. She will be in and out of the studio several of the days I’m away and can either help you or push emergency things through to me.
MAIN THING: Communication is key! If you are worried about something before or after I go - let me know and we will figure it out. Neither of us wants to lose out on an opportunity to work together and I’m confident we can find a solution.
Thank you. I appreciate you. And Bon Voyage!
